Shipping and Delivery
How quickly will my order arrive?
Processing takes 1–2 business days from the moment you order. After dispatch, transit usually runs 3–7 business days depending on your location, which puts the total estimate at 4–9 business days.
Is shipping really free?
It is. Standard shipping costs nothing on every U.S. order, and there is no minimum spend to qualify.
Do you deliver outside the United States?
Not for now. We ship within the United States only, and international delivery is not currently offered.
Will I be able to track my parcel?
Yes. A confirmation email goes out as soon as your order leaves us, containing a tracking number and a link so you can follow the parcel all the way to your door.
Returns and Refunds
What are the rules for returning something?
You have 30 days from delivery to send an item back. To be accepted it needs to be:
- unworn and unused;
- in its original condition; and
- packed in its original packaging.
Something arrived damaged or faulty — what now?
Get in touch with our support team, quoting your order number and attaching photographs. We will look at the case and sort it out with a replacement, store credit or a refund, and shipping costs are on us in that situation.
How soon does my money come back?
We process refunds within 7 business days of your return arriving and being approved.
Is there a restocking fee?
No. We never charge a restocking fee on a return.
Exchanges and Changes to an Order
Can I swap an item for something else?
Yes — for a different size, colour or product. The original item needs to come back to us first.
Can I cancel an order?
Any order can be cancelled up until the point it is dispatched.
Can I change an order after placing it?
Yes, as long as it has not yet been dispatched.
Payments and Security
Which payment methods can I use?
All major credit and debit cards, plus the secure digital wallets: Apple Pay, Google Pay and Shop Pay.
Are my payment details safe?
They are. Every transaction runs over SSL encryption and is handled in line with PCI DSS security standards.
Contact Us
Store Name: Mattia Cremasco
Business Name: Zuraecom LTD
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company No.: 16960011
Phone: +1 631 899 1770
Email: contact@mattiacremasco.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (ET)
We aim to respond within 24 hours.