Privacy policy

1. Who We Are

Mattia Cremasco ("we", "us" or "our") is an online store operated by Zuraecom LTD, a company registered in England and Wales under company number 16960011. We run this e-commerce website and the services connected to it (together, the "Platform"), and we take the protection of your personal data seriously.

By accessing or using the Platform you accept the practices described in this Privacy Policy.

2. The Data We Hold

We hold personal information that you give to us, that is captured automatically as you browse, or that reaches us through third parties. It may include:

  1. Identity and contact details — your name, email address, telephone number, and your delivery and billing addresses.
  2. Purchase and payment records — the items you bought or returned, transaction values and payment references. Full payment card data is handled securely by our payment processors, not by us.
  3. Account details — your login credentials and saved preferences, if you have registered with us.
  4. Support correspondence — the messages and attachments you exchange with our team.
  5. Technical information — IP address, device and browser details, operating system, the pages you view, and cookie or tracking identifiers.

3. Where the Data Comes From

  1. Straight from you — when you order, open an account, sign up for our newsletter, or contact customer service.
  2. Automatically — through cookies, pixels and comparable technologies while you use the Platform.
  3. From the companies we work with — payment processors, delivery carriers, marketing platforms and analytics providers.

4. Why We Use It

Your data is processed for the following purposes:

  1. Fulfilling orders and supporting customers — taking payment, dispatching products, handling returns and answering questions.
  2. Processing payments and preventing fraud — completing transactions securely and guarding against unauthorised use.
  3. Improving the Platform — understanding how the site is used so that we can make it better.
  4. Marketing — sending newsletters and offers where you have consented to receive them. You can opt out whenever you wish.
  5. Meeting legal obligations — satisfying our legal and tax duties and responding to lawful requests.

5. Cookies and Similar Technologies

Cookies and comparable technologies are used on the Platform to:

  1. make essential site functions work;
  2. remember the preferences you have set;
  3. measure how the site performs; and
  4. show marketing that is relevant to you.

Your browser settings let you restrict or block cookies, though some features of the Platform may stop working properly if you do.

6. Who We Share It With

Personal data is shared only where it is necessary, and only with:

  1. Our platform provider — Shopify, which hosts the store and manages orders.
  2. Payment processors — to complete transactions securely.
  3. Shipping and fulfilment partners — so that your order can be delivered.
  4. Analytics and marketing providers — to improve our service and our communications.
  5. Legal and professional advisers — where we are required to involve them.
  6. A buyer or successor — if the business is merged with or sold to another company.

We do not sell your personal data to anyone.

7. Transfers Outside Your Country

Where it is relevant, your data may be handled by service providers based outside the United States, including in the United Kingdom and the European Economic Area. In those cases we put suitable safeguards in place, as applicable law requires.

8. How Long We Keep It

We retain personal data only for as long as the purposes above require, and for as long as the law obliges us to:

  1. Transaction records — up to 10 years.
  2. Account data — for as long as the account stays active.
  3. Support correspondence — up to 3 years after the matter is closed.
  4. Marketing preferences — until you opt out.

9. Your Rights

Depending on where you live and which laws apply to you, you may be entitled to:

  1. see and receive a copy of the personal data we hold about you;
  2. have it corrected or erased;
  3. restrict how it is processed, or object to that processing;
  4. withdraw a consent you previously gave.

Write to contact@mattiacremasco.com to exercise any of these rights. We may first need to confirm your identity, and we will reply within a reasonable period.

10. Children

The Platform is not aimed at anyone under 13 years of age, and we do not knowingly gather data from children. If you think we hold data belonging to a child, contact us and we will remove it.

11. Automated Decisions

We do not carry out automated decision-making that produces legal effects concerning you, or effects of a similarly significant nature.

12. Shopify

Our store operates on Shopify, in the role of data processor. Shopify's own Privacy Policy explains how it handles data on our behalf.

13. Changes to This Policy

This Privacy Policy may be revised from time to time. Any revision is published on this page together with the date it took effect, and continued use of the Platform means you accept the updated version.

14. Contact Us

Store Name: Mattia Cremasco
Business Name: Zuraecom LTD
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company No.: 16960011
Phone: +1 631 899 1770
Email: contact@mattiacremasco.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (ET)

We aim to respond within 24 hours.